What is your cancellation policy for deposits?

We offer refunds on deposits up to 30 days prior to the estimated “ready” date of your order. Since we don’t usually know the exact date that your order will be ready until a week prior, if we expect it early in the month, the refund will be based on 30 days from the 1st of that month. If we expect it to be ready mid-month, the refund will be based on 30 days from the 15th of that month. However, if you are within the 30 days and need to cancel, we will always do our best to find a replacement customer for your order. If we are able to do so, we will refund your deposit!

If you are dissatisfied with your order in any way, please contact us within 14 days of pick up so that we may work on a solution for you!

What breed of cattle do you raise? What do you feed them?

Our herd is Angus/Limo cross. We have ~440 cow/calf pairs. Our animals are 100% home bred and raised. Our steers and heifers are grass raised and grain/grass finished. We butcher year round, which means our animals are butchered from 12-22 months of age. Our animals are antibiotic free and we do not use growth hormones.

What is the difference between Hanging Weight and Packaged Weight?

Hanging weight (also known as rail/dressed weight) is the weight of the carcass after initial slaughter once the hide, organs, head and feet have been removed. This weight still includes the trim, which is the fat and bones. This is the weight used to calculate the price/lb for the meat and the butchering fees, which is typical for farm direct ordering. We ensure our animals are nicely marbled but not overly fatty. We want to be sure our customers are buying meat in bulk… not fat.

Packaged weight is the final weight of you order once it has been trimmed, cut and wrapped. This number is typically 60-65% of the hanging weight, which factors in some water loss during the ageing process, trim, and the types of cuts chosen (for example, if you choose mostly bone-out cuts, you will end up with the same amount of meat as you would with bone-in, but your packaged weight will be less).

This means that finding the true value of your order can be a bit confusing, and we want to make sure the process is as transparent as possible; so, we have broken it down using the following example:

Customer purchased a half order that had a hanging weight of 300 lbs. They paid $5.50/lb for the meat, and $0.99/lb for cutting and wrapping (plus an additional $90 fee for slaughter and disposal charges). So:

• Beef cost: 300 lbs x $5.50/lb = $1650

• Butcher fees: 300 lbs x $1.04 = $312 + $90 fee = $402 x 5% gst = $422.10

• Total cost: $2072.10

• Packaged weight = 189 lbs (63% of hanging)

• True value = $2072.10 / 189 lbs = $10.97/lb

So, this means that in the end, from the ground beef right up to the rib eyes and tenderloin steaks, the customer’s cost/lb ended up averaging $10.97/lb.

Where are your pick up locations? Do you deliver?

Bulk orders: Pick up for bulk orders is at Country Quality Meat Cutting in Bon Accord, AB. They are open weekdays from 9 am - 4 pm and closed on weekends. For a fee, we can deliver or arrange pick up in Sherwood Park or the farm.

Individual Cuts / Ground Beef pick up: We have pick up available in Sherwood Park or the Farm! Currently we do not offer delivery on individual cuts. Pick up times are flexible and contactless.

What method of payment do you accept?

For BULK orders, we accept:
E-transfer - hansenbeef@outlook.com
Cash - Drop off available for individual beef pick ups, or it can be left at the butcher’s for bulk orders.
Cheque - Accepted by mail, drop off, or can be left at butcher’s for pick up on bulk orders. Please make payable to: Hansen Beef.

As we are doing our best to keep our beef prices stable in this very volatile market, we are not currently accepting credit card payments. We apologize for any inconvenience.

Are you accredited with any trusted organizations?

Yes! Your confidence in us matters, so we have gone through process of being audited and interviewed by the following organizations, which we are now proudly accredited by. This assures our customers that animal welfare, sustainable environmental practices an food safety are a high priority on our farm. We are also co-owners of a new and innovative organic composting facility in Westlock, AB, which is where we can help further our passion of regenerative agriculture.

• Regeneration Canada

• Verified Beef Production Plus

• Alternative Root

Is your meat inspected?

Yes! Our meat is processed at a fully government inspected facility (Country Quality Meats). We store our product there, as well as in Sherwood Park, which is also inspected via an AHS Food Handling Permit.

How much freezer space do I need for bulk orders?

We recommend:

Beef

• Eighth orders - will fit in an empty freezer section of a standard refrigerator, or half of a 5 cu. ft freezer.

• Quarter orders - at least a 5-7 cu. ft freezer

• Half orders - at least a 8-10 cu. ft freezer

• Full orders - at least a 20 cu.ft freezer

How far in advance do I need to order? How often do you butcher?

We typically pre-book orders at least 2 months in advance; however, with the recent spike in demand for farm fresh product (which has been amazing - thank you!), we have been booking up to 5 months in advance.

Do you require a deposit?

We do required a deposit for bulk orders. They are refundable up to 30 days prior to your order date. If you cancel within 30 days of your order the deposit is non-refundable; however, if we are able to find a replacement customer for your order, we will happily refund you at any point prior to the order pick up date.

Deposit amounts:

• Eighth & Quarter Beef - $100

• Half & Full Beef - $300